Property Management

Our property managers provide routine and preventive maintenance that preserves and enhances our clients’ assets while keeping tenants satisfied with superior customer service. Experience counts in property management, and our results show it:

  • Steady cash flow and increased revenue result from our diligent attention to accounting and lease administration, as well as proactive communication and collaboration.
  • Quality operations and maintenance that keep owners and tenants satisfied result from our regular on-site presence and responsive service.
  • Preserved or enhanced property values result from our attentive building operations and reliable maintenance, as well as our attention to industry and market trends.
  • Lower operating expenses without negatively affecting quality or tenant relationships result from our focus on maintaining excellent service to tenants and owners while saving money on property improvements, insurance, construction, contracts with service providers, and other efficiencies.

EXPERIENCED RECEIVERSHIP & ASSET MANAGEMENT

Brown Investment Properties has served as a receiver and managed approximately 65 multi-family properties consisting of more than 8,000 total units for lenders and special servicers since 1990, ensuring the properties maintain or increase their value and operational efficiency while containing costs until disposition. Besides apartment complexes, this includes numerous mobile home parks, condominiums and rental houses. In addition, we also have managed 16 commercial properties totaling just over 1.4 million square feet, including shopping centers, office buildings, industrial parks and malls.

We are recognized as experts in property management for troubled assets by the court systems of North Carolina and United States. We can be bonded within 24 hours of appointment by the Court. Our clients include Bank of America, LNR Partners, Inc., CRIIMI Mae, GMAC, CW Capital, Home Fed Savings Bank, California, Southeast Mortgage Company, and others.

Left to Right: Lori Stewart, VP Multi-Family, Peter Placentino, VP Property Management and Susan Whitehead, VP Commercial Management

Left to Right: Russ Parmele, Jr., Property Manager, Paula Hill, Director of Training, Mary Harshey, Executive Assistant, Lance Ramsey, Property Manager, Debbie Pace, Property Administration, Heather Brown, Property Manager, Gayle Swope, Property Administration, Kathy Robinson (Not Pictured), Leasing Representative, Martha Brown (Not Pictured), Property Administration

Properties We Manage

We manage a wide variety of commercial properties, including:

  • National-anchored, neighborhood, and stand-alone retail centers
  • All varieties of office complexes and office condos
  • Mixed-use office and warehouse properties
  • >100-unit multi-family properties
  • Medical properties
  • Industrial facilities
  • Student housing

Property Management Links

Peter Placentino

CPM

Vice President Property Management, CPM

Contact Information

Peter Placentino, Senior Vice President of Property Management, optimizes assets for each property owner. He believes in and supervises hands on, detail-oriented management of physical assets, operations, and personnel.  His extensive experience covers all types of tenant-occupied property – multi-family, retail, office, and industrial.  He has many years of experience in construction, development, and legislative matters of the multi-family housing industry.  This knowledge base brings additional benefit to property owners.   Peter has been involved in distressed asset management since the 1980s and is an expert in stabilization and disposition of these properties.

Peter started with Brown Investment Properties in 1983 and has worked in property management since 1979.  He is a Certified Property Manager (CPM) and a licensed Real Estate Broker in North Carolina, South Carolina, and Tennessee.

Mr. Placentino has served on various boards and associations, including serving as President
of the Triad Apartment Association (1990-91), member of the Apartment Association
of North Carolina (1992-96), Regional Vice President and Director for the National
Apartment Association (1995-99), President of the Institute of Real Estate Management
Chapter 56 (2000), and Secretary of the National Apartment Association (2000).
He is a Certified Property Manager (CPM) and a member of IREM (Insititute of Real
Estate Management).

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Susan Whitehead

VP Commercial Management

Contact Information

As Vice President of Commercial Management, Mrs. Whitehead coaches her team to be proactive, responsive, and have a sense of urgency in their work.  Her goal for the department is to provide strong customer service that benefits Brown Investment Properties, Inc.’s clients, tenants, and vendors. She also leads by example, managing retail, office, and warehouse properties hands-on.  Susan has been with Brown Investment Properties since 1982 and is experienced in residential and commercial property management and property management accounting.  Ms. Whitehead holds a BS Degree in Business Administration from Appalachian State University.  She is a CPM (Certified Property Manager) candidate and is also holds a CAPS (Certified Apartment Property Supervisor) designation.

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Lori Stewart

Assistant Vice President, Regional Property Manager

Contact Information

Lori Stewart, Vice President of Multi-Family Management, is responsible for the management, leasing, and marketing of multi-family communities.  She develops and guides her teams of site managers, leasing consultants, and maintenance staff to provide the highest level of operating efficiency and customer service.  Lori has been in the multi-family housing industry since 1991.  She is a Certified Apartment Property Supervisor (CAPS) and a licensed Real Estate Broker in North Carolina and South Carolina.  Lori joined the company in 1999. Her experience in apartment management and leasing dates back to 1991.

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Russell B Parmele Jr.

CCIM, RPA

VP Commercial Management

Contact Information

Russ began his career in the commercial real estate business in Nashville, TN in 1987 and relocated to Greensboro in 1996. With over twenty seven years’ experience in commercial real estate leasing and management , Russ has worked for large public REIT’s and privately owned regional management companies. At one point in his career, Russ was responsible for the leasing and property management of a suburban office building portfolio, consisting of 35 buildings, 2.25 million SF with an asset value of $155 million and annual revenues of $284 million. His product management focus includes medical and general office properties, retail and warehouses. He also has experience working in a Receivership capacity with these property types, as well.  Mr. Parmele holds a BS Degree in History from Washington & Lee University.

Russ received the prestigious Certified Commercial Investment Member (CCIM) designation in 1998 and the building Owners and Managers Institute Real Property Administrator (RPA) designation

Education

Washington & Lee University, BA History CCIM Institute

Career

2008 – Present: Brown Investment Properties, Inc. VP-Commercial Property Management
2006 – 2008: Security National Properties, Inc. General Manager / Director of Property.
2003 -2006: Parthenon Realty, LLC. General Manager
1988 – 2002: Koger Equity, Inc. General Manager

Professional / Civic Affiliations

CCIM Designate
Real Property Administrator - BOMI
North Carolina Real Estate Broker
Greensboro Zoning Board - Member
Greensboro Board of Adjustments – Past Member
Greensboro Urban Ministry – Board of Directors
North Carolina ALS Association - Member

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Lance Ramsey

Assistant VP Development

Contact Information

Lance Ramsey has been with Brown Investment Properties since 2010, serving many roles during that time. Lance’s goal as Commercial Property Manager is to create strong relationships with owners, tenants, vendors, and industry professionals, as successful relationships translate to successful properties.  He closely monitors property operations and performance and reacts quickly to issues.  With a background in Accounting, Lance has a deep understanding of property financials.  His property portfolio includes retail, office, medical office, warehouse/industrial, and distressed assets.  Mr. Ramsey holds a MBA from the University of Phoenix and is CPM (Certified Property Manager) Candidate.

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Paula Hill

Residential Operations

Contact Information

Paula joined the company in 2003 as the Accounts Receivable Specialist.  In 2004 she joined the Residential Management Team as an on-site property manager.  She has a wide spectrum of experience within the company.  In 2009 she accepted the position of Director of Training.  In this capacity, she ensures that all new multi-family staff are familiar with internal and industry regulations and procedures. Her responsibilities also include insuring that staff is properly certified in Fair Housing practices and coordinating continuing education through Grace Hill for all site staff. In 2011, Paula was named regional property manager for three communities totaling 390 units. She is experienced in on-site property management including distressed properties and multi-property portfolios, accounting, and MRI software.

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Kathy Robinson

CLS

Retail Leasing, CLS

Contact Information

Specialization: Retail Leasing

Kathy is a commercial real estate broker with 25+ years of experience specializing in retail leasing.  Currently her portfolio includes leasing 20+ shopping centers in the North Carolina, South Carolina and Virginia markets.  Ms. Robinson is a licensed Realtor in North Carolina and holds a broker license in Virginia as well.  She is a CLS (Certified Leasing Specialist) Designee and is a member of the ICSC (International Council of Shopping Centers).

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Martha Brown

Commercial Leasing Administrator

Contact Information

Martha is the Commercial Lease Administrator for office, retail, medical office, and warehouse properties in our portfolio.

Martha joined the company in 1995. Her responsibilities include managing over 250 commercial leases in the department’s portfolio. She holds a B.A Degree in Business and Economics from Randolph-Macon College and M.S. Degree in Accounting from University of North Carolina at Greensboro. Martha is a licensed Real Estate Broker.

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Scott Kutos

Director of Information Technology and Marketing

Contact Information

With nearly 15 years’ experience in almost every aspect of the commercial brokerage and property management industry, Mr. Kutos currently is the Director of Information Technology and Marketing at Brown Investment Properties, Inc.  Before he joined Brown Investment Properties, he served as Chief Administrative Officer for Alliance Commercial Property Management, where he was responsible for day-to-day operations of more than 4 million square feet of retail, office, and industrial space across the Southeast. Earlier in his career, he provided his management, leasing, and marketing expertise at CBRE, then at Weaver, Grubar Tyler & Black.  Mr. Kutos holds a North Carolina Brokers License, is a member of the Board of Realtors and he also serves as a Notary.

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